Privacy Policy

Introduction

Cornerstone Roofing and Siding ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or communicate with us via phone, text, or email.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and property address
• Service Details: Information about your roofing, siding, or gutter project needs
• Communication Content: Messages you send us via forms, SMS, or email
• Device Information: IP address, browser type, and general location (for analytics and security purposes)

How We Use Your Information

We use your information for the following purposes:

• Scheduling & Service: To schedule inspections, appointments, and provide roofing services
• Communication: To send appointment reminders, service updates, and respond to your inquiries via phone, email, or SMS
• Customer Support: To assist you with questions about your project or our services
• Business Operations: To manage our customer relationships and improve our services

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party providers who assist us in operating our business, including:
  • Dialpad (SMS messaging)
  • JobNimbus (customer relationship management)
  • Resend (email communications)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect our rights, property, or safety, or that of our customers

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are typically retained for 7 years after project completion for warranty and legal purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal and business retention requirements)
• Opt out of marketing communications at any time

SMS/Text Messaging

How You Opt In

• Website Forms: By checking the SMS consent checkbox (not pre-checked) when submitting a form on cornerstoneroofingandsiding.com
• Keyword Opt-In: By texting START to our messaging number

What We Send

• Appointment scheduling and reminders
• Service updates and project status
• Responses to your inquiries

Message Frequency and Rates

• Message frequency varies based on your project needs
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance

Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See our Terms of Service for complete SMS terms.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: