Question 1

How do I start the roofing process?

Accepted Answer

Getting started is easy! Simply call us or fill out our online form to schedule a free inspection. One of our trained inspectors will come to your home, typically within 24-48 hours. We'll thoroughly assess your roof, document any issues with photos, and provide you with an honest assessment and detailed estimate. All at no cost and with no obligation to proceed.

Question 2

Is the roof inspection really free?

Accepted Answer

Yes, 100% free with absolutely no obligation. We'll climb up on your roof (not just look from the ground), inspect every component including shingles, flashing, vents, and gutters, document any damage with detailed photos, and provide you with a complete report. There's never any pressure. We're here to give you the facts so you can make an informed decision.

Question 3

How long does a roof inspection take?

Accepted Answer

A thorough roof inspection typically takes 30-45 minutes. This includes a complete exterior inspection of your roof, checking the attic for ventilation and signs of leaks, documenting findings with photos, and discussing our findings with you. We don't rush. We want to make sure we don't miss anything.

Question 4

Do I need to be home during the inspection?

Accepted Answer

While it's helpful for you to be present so we can discuss our findings immediately, it's not required. If you can't be there, we'll conduct the inspection and follow up with you to review the photos and discuss next steps. Just make sure we have access to your property and, if possible, your attic.

Question 5

How long does a roof replacement take?

Accepted Answer

Most residential roof replacements are completed in 1-2 days, depending on the size and complexity of your roof. We start early in the morning and work efficiently to minimize disruption to your daily routine. Larger homes, steep pitches, or complex roof lines may take 2-3 days. We'll give you a specific timeline during your estimate.

Question 6

What happens if it rains during my roof replacement?

Accepted Answer

We monitor weather forecasts closely and plan accordingly. If rain is expected, we'll either reschedule or ensure we can complete enough work to fully protect your home before the weather arrives. We always have tarps and emergency materials on hand. Your home's protection is our top priority. We never leave a job site vulnerable to water damage.

Question 7

Do you clean up after the job?

Accepted Answer

Absolutely! We take pride in leaving your property cleaner than we found it. Our process includes: laying tarps to protect landscaping and catch debris, having dedicated cleanup crews who sweep and rake the entire area, running magnetic sweepers multiple times to pick up every stray nail, and a final walkthrough to ensure everything meets our standards. A clean jobsite is part of our commitment to quality.

Question 8

What if you find damage to the wood decking?

Accepted Answer

If we discover rotted or damaged decking during tear-off, we'll stop work, document the damage with photos, and notify you immediately. We'll explain your options and provide a fair quote for the repair. If the damage is storm-related, most policies cover it. We'll work with your insurance company to document everything properly. We never proceed with additional work without your approval first.

Question 9

How do I know if I have storm damage?

Accepted Answer

Signs of storm damage include: missing, cracked, or curling shingles; dents on metal vents, gutters, or flashing; granules collecting in gutters or at downspout exits; water stains on ceilings or walls inside your home; and visible damage to neighbors' roofs (storms often affect entire neighborhoods). However, many types of damage, especially hail damage, aren't visible from the ground. That's why we recommend a professional inspection after any significant storm.

Question 10

Will my insurance cover roof replacement?

Accepted Answer

If your roof has documented storm damage (hail, wind, fallen debris), most homeowners insurance policies cover repair or replacement minus your deductible. The key is proper documentation. Which is where we come in. We thoroughly document all damage, use industry-standard measurement tools, and present findings in a format insurance companies recognize. We've helped hundreds of homeowners get their claims approved.

Question 11

How does the insurance claim process work?

Accepted Answer

Here's our proven process: 1) Free inspection where we document all damage with photos and measurements. 2) If we find storm damage, we guide you through opening your claim with your insurance company. 3) We meet with your insurance adjuster on-site to ensure all damage is properly identified. 4) Once your claim is approved, we schedule your repair or replacement. 5) We complete the work and handle all the paperwork. Most homeowners only pay their deductible out of pocket.

Question 12

Do you meet with my insurance adjuster?

Accepted Answer

Yes! We attend every adjuster meeting at no extra charge. This is crucial because: our team knows exactly what adjusters look for and the terminology they use; we can point out damage that might otherwise be missed; and we make sure the scope of work matches what the roof actually needs. Your insurance company determines coverage, but a thorough on-site walkthrough helps confirm nothing gets overlooked.

Question 13

What if my claim is denied?

Accepted Answer

Don't panic. Denied claims can often be overturned. If your claim is denied, we'll: review the denial letter to understand the reason; gather additional documentation or evidence; help you file a supplement or formal appeal; request a re-inspection if warranted. We've helped many homeowners get approved on their second review. The key is proper documentation and persistence.

Question 14

What's the difference between ACV and RCV?

Accepted Answer

ACV (Actual Cash Value) is the depreciated value of your roof. What it's worth today. RCV (Replacement Cost Value) is what it costs to replace your roof with similar materials today. Most policies pay ACV upfront, then the recoverable depreciation (the difference) after repairs are completed. We help you understand your specific policy and ensure you receive your full entitled amount.

Question 15

Will filing a claim raise my insurance rates?

Accepted Answer

Weather-related claims (hail, wind, etc.) typically do not increase your rates the same way at-fault claims do. Insurance companies expect storm claims in areas prone to severe weather. That said, every policy is different. We recommend reviewing your policy or asking your agent about your specific situation. The cost of NOT repairing storm damage usually far outweighs any potential rate impact.

Question 16

How long do I have to file a storm damage claim?

Accepted Answer

Most insurance policies require you to file within 1-2 years of the damage occurring, but this varies by policy and state. However, we strongly recommend filing as soon as possible after discovering damage. The longer you wait, the harder it can be to prove the damage was storm-related rather than normal wear and tear. Don't delay. Schedule your free inspection today.

Question 17

Can I re-open a claim that was denied or underpaid?

Accepted Answer

Yes! In most cases, you have 1-2 years from the date of the storm to re-open or supplement an existing claim. If your claim was denied, you were told to just 'patch' the damage, the payout seemed too low, or the insurance company's contractor didn't approve the full repair. We can help. We've helped many homeowners get claims fully approved that were initially rejected. Contact us for a free evaluation of your situation.

Question 18

What roofing materials do you use?

Accepted Answer

As an Owens Corning Platinum Preferred Contractor, we primarily use their premium shingle lines including Duration® (our most popular, with SureNail® Technology for superior wind resistance), Duration FLEX® (impact-resistant, great for hail-prone areas), and TruDefinition® Duration (enhanced curb appeal with dimensional look). We also offer metal roofing for those who prefer it. All materials come with manufacturer warranties.

Question 19

What are Duration shingles and why are they popular?

Accepted Answer

Owens Corning Duration® shingles are our most-requested product for good reason. They feature: SureNail® Technology. A fabric strip in the nailing zone that provides exceptional grip and 130 MPH wind warranty; a heavyweight construction for durability and dimensional appearance; StreakGuard® algae resistance to keep your roof looking great; and a Lifetime Limited Warranty. They're the perfect balance of performance, appearance, and value.

Question 20

Can I choose my shingle color?

Accepted Answer

Absolutely! We offer a wide range of colors and styles to complement your home's architecture and your personal taste. During your consultation, we can show you physical samples and even use digital visualization tools to help you see how different colors will look on your actual home before you decide. Popular colors include Onyx Black, Estate Gray, Brownwood, and Desert Tan.

Question 21

What's the difference between 3-tab and architectural shingles?

Accepted Answer

3-tab shingles are flat, single-layer shingles that were the standard for decades. Architectural shingles (also called dimensional or laminated) are multi-layered, creating a more textured, upscale appearance that mimics wood shake or slate. Architectural shingles also offer better wind resistance, longer warranties, and improved durability. Today, most homeowners choose architectural shingles for these benefits.

Question 22

Do you offer metal roofing?

Accepted Answer

Yes! We install standing seam metal roofing, which offers: exceptional longevity (50+ years); superior wind and hail resistance; energy efficiency (reflects heat); low maintenance; and a modern, clean appearance. Metal roofing costs more upfront but often pays for itself over time. We can discuss whether metal is right for your home during your consultation.

Question 23

What about ventilation and underlayment?

Accepted Answer

Proper ventilation and underlayment are critical to roof performance. We use Owens Corning's complete roofing system including: synthetic underlayment for superior leak protection; proper intake and exhaust ventilation to prevent moisture buildup and ice dams; and quality flashing around all penetrations. Using a complete system also qualifies you for enhanced warranty coverage.

Question 24

What warranty do I get on my new roof?

Accepted Answer

Your new roof comes with multiple layers of protection: 1) Manufacturer warranty on shingles, typically Lifetime Limited Warranty on Duration products; 2) System Protection Limited Warranty when we install a complete Owens Corning system, covering materials AND workmanship; 3) TRU PROtection® Period, enhanced coverage during the critical early years. As a Platinum Preferred Contractor, we can offer warranty options most roofers cannot.

Question 25

What does 'Lifetime Limited Warranty' actually mean?

Accepted Answer

Owens Corning's Lifetime Limited Warranty covers manufacturing defects in the shingles for as long as you own your home. 'Limited' means there are some conditions and exclusions (like normal wear and tear, or damage from events not covered). The warranty is also prorated after a certain period. We'll explain the specific terms for your chosen products during your consultation.

Question 26

What's covered under workmanship warranty?

Accepted Answer

Our workmanship warranty covers installation-related issues such as: leaks caused by improper installation; shingle blow-offs due to incorrect nailing; flashing failures; and ventilation problems. When you choose the Owens Corning System Protection warranty, both materials AND our workmanship are covered under one comprehensive warranty. Giving you complete peace of mind.

Question 27

Is the warranty transferable if I sell my home?

Accepted Answer

Yes! Owens Corning warranties can be transferred to the new homeowner, which can be a valuable selling point for your property. There's typically a small transfer fee and some warranty terms may change for the new owner. We can provide documentation of your warranty to include in your home sale.

Question 28

What is the TRU PROtection Period?

Accepted Answer

The TRU PROtection Period is an exclusive benefit available only through Owens Corning Platinum Preferred Contractors. It provides enhanced, non-prorated coverage during the most critical early years of your roof's life. When any installation defects would most likely appear. This gives you extra peace of mind that your investment is protected.

Question 29

What should I do if I have a warranty issue?

Accepted Answer

Contact us first! If you notice any problems with your roof, call us at (330) 227-8829. We'll inspect the issue and determine if it's covered under warranty. If it's a workmanship issue, we'll fix it. If it's a material defect, we'll work with Owens Corning on your behalf to file a warranty claim. We stand behind our work.

Question 30

How much does a new roof cost?

Accepted Answer

Roof costs vary based on several factors: size (square footage), pitch/steepness, material choice, complexity (dormers, valleys, skylights), and current condition of decking. Most residential roofs in Northeast Ohio range from $8,000 to $25,000+. For storm damage claims, most homeowners only pay their deductible. We provide free, detailed estimates with transparent pricing. No hidden costs or surprises.

Question 31

Do you offer financing?

Accepted Answer

Yes! We offer flexible financing options for qualifying homeowners, including: 0% interest plans for set periods; low monthly payment options; quick approval process; and various term lengths to fit your budget. We can discuss financing options during your free estimate appointment. Don't let budget concerns stop you from protecting your home.

Question 32

Do I need to pay anything upfront?

Accepted Answer

For insurance claims, we typically don't require payment until your claim is approved and work is scheduled. For non-insurance jobs, a deposit may be required to order materials and schedule your project. We never ask for full payment before work is completed. Final payment is due upon satisfactory completion of your project.

Question 33

What payment methods do you accept?

Accepted Answer

We accept personal checks, cashier's checks, all major credit cards, and insurance claim checks (made payable to you). For financed projects, payments are handled through the financing company. We make the payment process as convenient as possible for you.

Question 34

Can you match or beat a competitor's quote?

Accepted Answer

We focus on value rather than just price. Our quotes include premium Owens Corning materials, comprehensive warranties only available through Platinum Preferred Contractors, professional installation, thorough cleanup, and our commitment to customer satisfaction. We're happy to review competitor quotes and explain any differences in scope or quality. Often, what looks cheaper initially costs more in the long run.

Question 35

What areas do you serve?

Accepted Answer

We proudly serve all of Northeast Ohio, including: Wooster, Akron, Canton, Medina, Cleveland; and surrounding communities like Massillon, Mansfield, Wadsworth, Barberton, Green, North Canton, Fairlawn, Copley, Norton, Stow, and many more. Not sure if we cover your area? Give us a call at (330) 227-8829. if you're within reasonable distance, we'll make it work!

Question 36

How quickly can you schedule an inspection?

Accepted Answer

We typically schedule inspections within 24-48 hours. For urgent situations, like an active leak or severe storm damage, we often can come out same-day. Call us at (330) 227-8829 and let us know your situation. We understand that roof problems don't wait, and neither should you.

Question 37

What are your business hours?

Accepted Answer

Our office is open Monday through Friday from By Appointment and Saturday from By Appointment. Inspections and installations are typically scheduled during daylight hours for safety. For emergencies outside business hours, leave a message and we'll return your call first thing the next business day.

Question 38

How far out are you booking projects?

Accepted Answer

Our schedule varies throughout the year. During peak storm season, we may be booked several weeks out for non-urgent projects. However, we always prioritize emergency repairs and insurance claim deadlines. The best way to get current availability is to call us directly. The sooner you schedule your inspection, the sooner we can get you on the calendar.

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